FAQ
Customer Support: Monday to Friday 09:00 AM to 05:00 PM (CET)
info@infinityglow.nl
How long does shipping take?
Orders are usually processed within 1 business day. Delivery times depend on your location and the selected shipping method. Once your order has been shipped, you’ll receive a tracking number by email.
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping costs and delivery times are calculated during checkout.
How much does shipping cost?
Shipping costs depend on your destination and order value. Any applicable shipping fees will be shown during checkout before payment.
Can I track my order?
Yes. As soon as your order has been dispatched, you’ll receive a tracking link by email.
Can I change or cancel my order?
If your order has not yet been processed, we’ll do our best to make changes or cancel it. Please contact us as soon as possible.
Products
Are Infinity Glow® products suitable for professional use?
Yes. Our products are designed for professional nail technicians and salons, while also being suitable for experienced home users.
Are your products CE certified?
Yes. Where required by law, our electrical products comply with applicable European regulations and are supplied with the necessary certifications.
Which certifications do your electrical products have?
Depending on the product, certifications may include CE, EMC, LVD, RoHS, FCC and WEEE compliance.
What warranty do your products include?
All products are covered by the legal warranty applicable in your country. Electrical products also include the manufacturer’s warranty against manufacturing defects.
Are replacement filters available?
Yes. Replacement filters can be ordered separately through our webshop.
Warranty
How long is the warranty period?
Our products are covered by the applicable legal warranty. The exact warranty period may vary depending on your country and local consumer laws.
What does the warranty cover?
The warranty covers manufacturing and material defects under normal use. Damage caused by misuse, accidents, unauthorized modifications or improper maintenance is not covered.
What should I do if my product is defective?
Please contact our customer support with your order number, a description of the issue and, if possible, photos or videos. We’ll review your claim and help you as quickly as possible
Do I have to pay for warranty service?
If your claim is approved and falls within the warranty conditions, repair or replacement will be provided at no additional cost.
Are replacement filters available?
Yes. Replacement filters can be ordered separately through our webshop.
